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YOUR USE OF AND PURCHASE OF PRODUCTS FROM THIS SITE IS SUBJECT TO THE TERMS
AND CONDITIONS SET OUT RIGHT. WE ALSO RECOMMEND YOU READ THE PRIVACY POLICY.
WE RESERVE THE RIGHT TO MAKE CHANGES TO THIS SITE AND THE DETAILS DISPLAYED
ON IT.
Johnson Tiles is committed to protecting the privacy of those using our site.
By visiting our site you are accepting and consenting to the practices described
in this privacy statement.
Any personal information provided, or to be gathered by www.Johnson-tiles.com
is controlled primarily by Johnson Tiles, Harewood Street, Tunstall, Stoke on
Trent, Staffordshire ST6 5JZ.
Johnson Tiles is a trading division of Norcros group (Holdings) Limited
(Registered No 566694), Ladyfield House, Station Road, Wilmslow, Cheshire SK9
1BU.
We are registered under the Data Protection Act 1998 ("the Act") and comply
with the Act in all our dealings with your personal data. If you make an enquiry
by email on our website or request information about our products and other
services, you will need to give to us personal information such as your name,
email address, business or home address and telephone number. We will use this
information to answer your enquiry or to send you the requested information or
literature.
We may wish to use your contact information to let you know about new tile
designs. If you would rather not receive this information please inform us
by email at onlinesales@johnson-tiles.com.
OUR USE OF COOKIES
The Johnson Tiles website uses Google Analytics to help
analyse how users use the site. This analytical tool uses 'cookies', which are
text files placed on your computer, to collect standard internet log information
and visitor behaviour information in an anonymous form. The information
generated by the cookie about your use of the website (including your IP
address) is transmitted to Google. This information is then used to evaluate
visitor use of the website and to compile statistical reports on website
activity.
Johnson Tiles will not (and will not allow any third party)
to use the statistical analytics tool to track or to collect any personally
identifiable information of visitors to our site. We will not associate any data
gathered from this site with any personally identifying information from any
source as part of our use of the Google statistical analytics tool. Google will
not associate your IP address with any other data held by Google. Neither
Johnson Tiles nor Google will link, or seek to link, an IP address with the
identity of a computer user.
FURTHER INFORMATION ABOUT
COOKIES
The Interactive Advertising Bureau(IAB) is an industry body that develops standard and
guidelines to support online business processes. Law firm Pinsent Masons
maintains the pages of www.aboutcookies.org, which has answers
to some frequently asked questions.
DISABLING AND ENABLING COOKIES
You have the ability to accept or decline cookies by
modifying the settings on your browser. The IAB site tells you how to
remove cookies from your browser. This advice currently comprises the following
steps (however please check the IAB site for the latest
guidance).
If you are using Microsoft Windows
Explorer:
-
open ‘Windows Explorer';
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click on the ‘Search' button on the tool bar;
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type ‘cookie' into the search box for ‘Folders and files';
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select ‘My computer' in the 'Look in' box;
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click ‘Search now';
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double click on the folders that are found;
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select any cookie file; and then
-
use the ‘Delete' button on your keyboard to remove any
cookies.
If you are not using Microsoft Windows Explorer, then you
should select ‘cookies' in the ‘Help' function for information on where to find
your cookie folder |
PRICES AND
PAYMENT
The prices for goods displayed for sale on this site are
inclusive of VAT. Delivery will be charged in addition, and any such additional
charges are clearly displayed where they apply. Prices and delivery charges
displayed are valid and effective only on mainland United Kingdom.
ORDERING PROCESS PRIOR TO PAYMENT
Johnson Tiles
cannot accept your order until you have paid for it in full (including
applicable delivery charges). Upon payment, we will confirm acceptance of your
order by e-mail which will be sent to the e-mail address you provide on your
order details. Whether or not you receive the e-mail, our acceptance of your
order will create a legally binding contract between us. We reserve the right
not to supply you at our discretion.
CREDIT AND DEBIT CARD
PAYMENTS
All card payments are processed for you by Johnson Tiles.
We do not accept American Express.
OUR RETURNS AND REFUNDS
POLICY.
Our returns policy is in addition to your legal
rights.
PRODUCTS PURCHASED WITHIN THE FACTORY
OUTLET.
Johnson Tiles is happy to exchange or refund the price paid
for any product bought from the Factory Outlet if it is returned unused, as
sold, within 28 days of purchase. This is subject to the following
conditions:
Products which are made-to-measure or cut to your
requirements cannot be exchanged or refunded (unless they are
faulty).
You must provide your original sales receipt as proof of
purchase. If you are unable to provide the original sales receipt, Johnson Tiles
will issue credit vouchers to the value of the current selling price of the
product. Johnson Tiles credit vouchers are not redeemable for cash and are
not transferable.
Other than where credit vouchers are issued all refunds
will be provided using the same method of payment as your purchase. If the
purchase was made using a credit/debit card, the same card must be used for the
refund. We may ask for identification (proof of address) to help combat fraud
and we reserve the right to refuse an exchange or refund with or without a
receipt.
FAULTY PRODUCTS
If the product you purchase
is faulty we may offer an exchange or refund as appropriate in accordance with
your legal rights. If help is required please call the number given on your
Customer Sales Advice or sales receipt. Contact must be made with in 28
days of receiving the products.
PRODUCTS DELIVERED TO
YOU
If you buy a product which we deliver to you, you may cancel
your order (or any part of it) for any reason before delivery or within 28 days
after delivery by:
- Returning the product to Johnson Tiles Factory Outlet (you will need
to bring your sales advice and the credit/debit card used for
payment).
- Calling us on 01782 524000
or e-mailing us at onlinesales@johnson-tiles.com,
or writing to us at Online Sales Customer Services,
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Johnson Tiles
Harewood Street
Tunstall
Stoke-on-Trent
ST6 5JZ | to
cancel the order (or part of it) and arrange collection.
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This is subject to the following
conditions:
The product must be unused, as new, in saleable condition and
returned with the original product packaging.
Orders which are made to
measure or cut to your requirements cannot be exchanged or refunded (unless they
are faulty).
If you return the products to the Factory Outlet we may ask
for identification (proof of address) to help combat fraud.
To return
unwanted goods there will be a charge of £30 or 25% of the total cost of the
returning goods, whichever is greater. All goods being returned must be unopened
and in a re-sellable condition. This charge will be deducted from the refunded
amount.
If you are able to return the goods to the factory
outlet yourself, you will not be charged for their return.
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